POLICIES

Service Refunds

If, for any reason, you are not satisfied with your service, we will gladly take every effort to make you happy within one week from your service day. We reserve the right to view any service that is unsatisfactory to you, find out the necessary details, and be given the opportunity to correct it by whatever means we feel will be best for the integrity of the hair/skin/nail at that moment in time.

Product Refunds

We use and recommend only professional products. We accept the return of any product with the following requirements: Unopened, original condition, and with a copy of the receipt. You will receive a full refund within 30 days of the original purchase.

Online Orders & Product Shipping

In-stock orders are processed within 24-72 hours of cleared payment, excluding weekends and major holidays. If a product is not in stock / backordered, you will be notified. Once orders are processed it cannot be altered in any way. This includes billing, shipping, and product order. Shipping cost on orders are calculated when address is entered at checkout. All online sales can be picked up at the salon or shipped to your home. Currently, we are only shipping inside the United States.

Privacy & E-mail

Your payment and personal information is always safe. However Lanphier Day Spa & Salon reserves the right to disclose any information in our possession for the following reasons: if required to do so by law, protect or defend our rights or property, and to respond to an emergency situation. Lanphier Day Spa & Salon respects your privacy and will not share, distribute or sell any information we collect including e-mail addresses.

NOTE: Please be sure to provide an accurate e-mail address when placing your order. Lanphier Day Spa & Salon is not responsible for e-mail addresses entered incorrectly. We cannot be held responsible in case you do not check your e-mail often, as this is how we will communicate information regarding your order(s).

Children in the Spa

We love Kids! However, with hot tools present, we ask that your child would always be under your supervision, and not wander around the facility. Children are not allowed in the spa unless receiving a service.

Personal / Lost Possessions

While at the spa, we will provide you with robe for you to change into to ensure you do not damage your clothes or get it stained. Please NOTE – we are not responsible for any lost, left behind, or stolen items of any type.

Pricing Structure

Lanphier strives for excellence in everything that we do. We take great pride in our work and offer exceptional service to each of our guests. Our services listed reflects our entry level. Pricing varies based on the demand of service providers time and their experience. In some services, the amount of product used and/or the time needed to complete the service.

Promotions

Any promotional offers, discounts or incentives may only be used one per visit. They have no cash value and are non-transferable. All offers are intended to be used for the specific offer and the person intended.

Cash Back Policy

We do not accept money over exact amount on credit cards and checks. For your convenience we have an ATM machine on premises.

Payment by Check

Lanphier Salon & Spa does not accept payment by a check.

Cancellation Policy

All team members of Lanphier Day Spa & Salon values your time! In return – we ask the same! If for some reason you need to cancel or reschedule your appointment, we ask for 24-hour notice. If you will continue canceling appointments the last minute or will chose to miss your appointment without any notice, Lanphier Day Spa & Salon reserves the right to ask for advanced deposit to book your next appointment.

Timing

Plan to arrive 10-15 minutes ahead of your first appointment to change and relax before your service.

Left Menu Icon